Office Policies
A few practical guidelines help every visit run smoothly. Please read the notes below and contact us with any questions or concerns.
About These Policies
Frontier Family Medicine is a locally owned and operated family practice serving Gillette and the surrounding communities. Because we care for patients of all ages — from infants through end-of-life — clear procedures help our physicians and staff focus on your care.
These policies outline general office conduct and procedures, what we ask of our patients, and where to reach us when something does not seem right.
Office Conduct and Procedures
Our office aims to be a warm and welcoming environment where patients are treated with respect and courtesy. A few standard expectations apply for scheduled appointments:
- Arrive a few minutes early so paperwork can be completed before your visit begins.
- Bring your insurance information and a current list of medications, including dosage, for each visit.
- Let the front desk know if your contact information, address, or pharmacy has changed.
- Reschedule as early as possible when you are unable to keep an appointment, so the slot can be offered to another patient.
- Lab draws are performed during office hours; plan to arrive with enough time before your appointment.
Patient Responsibilities and Expectations
We ask each patient to take an active role in their own health. In return, our physicians and staff provide care that emphasizes prevention, wellness, and treatment.
- Attend scheduled wellness exams and follow-up visits as recommended by your physician.
- Share an accurate history of your health, medications, and allergies with your care team.
- Ask questions when instructions or recommendations are not clear to you.
- Tell us when a treatment plan is not working for you, so your care can be adjusted.
- Keep your personal contact details current so reminders and results reach you promptly.
Office and Lab Hours
Office hours and laboratory hours run on the same schedule, Monday through Friday, with a half-day during summer months.
| Day | Morning | Afternoon |
|---|---|---|
| Monday – Friday | 8:00 AM – 11:30 AM | 1:00 PM – 3:30 PM |
| Summer months | Half-day schedule | |
Additional laboratory details are listed on the Lab page.
Questions, Concerns, and Comments
If you have questions, concerns, or comments about any of the services provided by Dr. Anders and Dr. McMillin, we welcome hearing from you.
Contact Frontier Family Medicine
709 West 8th Street, Suite 4
Gillette, WY 82716
Phone: 307.682.3333
Fax: 307.682.6723
E-mail: frontierfamilymedicine@ffmwyoming.com
You can also send a message through the Contact page, and our team will follow up as soon as possible.
After Hours
For emergencies after office hours, call 911 or proceed to the nearest emergency room.